Refund Policy
Transparent and fair refund terms with our money-back guarantee for visa rejections
OUR MONEY-BACK GUARANTEE
VISA REJECTED? GET A FULL REFUND OF YOUR SERVICE FEES—GUARANTEED. We stand behind our services with a comprehensive refund policy designed to protect your investment and provide peace of mind.
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Our Money-Back Guarantee
Visa rejected? Get a full refund of your service fees—guaranteed.We stand behind our services with a comprehensive refund policy designed to protect your investment and provide peace of mind.
Refundable Scenarios
- âś“ Service fees if visa is rejected
- âś“ Processing errors on our part
- âś“ Technical issues preventing processing
- âś“ Change of mind (before processing begins)
Non-Refundable Scenarios
- âś— Government fees once submitted
- âś— Approved applications
- âś— Change of mind after processing begins
- âś— Incomplete applications
Our Promise to You
If your visa is rejected by immigration authorities, we will refund 100% of our service fees—guaranteed. This is our commitment to your success and satisfaction.
Refundable Fees
1Service Fee Refund
Full refund of service fees if your eVisa application is declined by immigration authorities.
Our Guarantee: If the government rejects your visa application, we will refund 100% of our service fees, no questions asked.
2Processing Errors
Full refund if the error is due to our processing mistake or system failure.
- Incorrect data entry on our part
- System errors preventing application submission
- Technical failures during processing
- Delays caused by our operational issues
3Technical Issues
Refund if we cannot process your application due to technical problems on our end.
- Website or system downtime
- Payment processing failures
- Email delivery issues
- Document upload problems
Non-Refundable Fees
1Government Fees
Government fees are non-refundable once submitted to authorities, regardless of the outcome.
Important: Government fees are paid directly to the government and are outside our control. These fees cannot be refunded by us.
2Approved Applications
No refund once the approval letter is sent, regardless of whether you use the visa or not.
- Visa approved but not used
- Change of travel plans after approval
- Personal circumstances preventing travel
- Flight cancellations or travel disruptions
4Incomplete Applications
Critical: No refund if you fail to provide required documents within 3 days.
3-Day Rule: All required documents must be provided within 3 days of application submission.
3Change of Mind After Processing
Before Processing: Refunds available if requested before we begin processing.
After Processing Begins: No refund for change of mind after processing starts.
Processing Start: Begins immediately after payment confirmation.
- Deciding not to travel after processing begins
- Choosing different travel date
- Selecting different visa type
Refund Process
1How to Request
Submit in Writing
All refund requests must be submitted via email
Include Details
Provide application reference number and reason
Supporting Documents
Include relevant documentation (rejection letter, etc.)
2Processing Timeline
Refund Processing Time
5-10 business days from approval
- Original payment method
- Bank processing may add extra time
- Currency conversion fees may apply
Important Conditions
Critical Time Limits
3-Day Document Rule
Documents must be provided within 3 days
Notification Period
Notify us within 3 days if no approval letter
Refund Requests
Must be submitted within 30 days
Exclusions
- Travel arrangements or accommodation
- Third-party service fees
- Bank fees or currency conversion
Our Limitations
- Not responsible for immigration decisions
- Cannot expedite government processing
- Liability limited to service fees paid
Contact Information
Refund Requests
visa@unitedevisa.com
For all refund inquiries and requests
General Support
visa@unitedevisa.com
For general questions and assistance
Response Time
We aim to respond to all refund inquiries within 24-48 hours during business days.
Summary of Our Refund Policy
âś… You Get a Refund When:
- Immigration authorities reject your visa
- We make a processing error
- Technical issues prevent processing
- You change your mind (before processing begins)
❌ No Refund When:
- Government fees (once submitted)
- Visa is approved
- You change your mind after processing begins
- Documents not provided within 3 days
Our Promise: If your visa is rejected by immigration authorities, we will refund 100% of our service fees—guaranteed.
Last updated: 8/4/2025 | Version 2.0 | Money-Back Guarantee Policy